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Order FAQ
How can I track my order?
Sign in to My Account to view website orders. If you checked out as a guest, email eybaikc@gmail.com with the order number and checkout email.
When will I receive an order confirmation?
An order confirmation is sent to the checkout email after a successful website order. Check the spam folder and confirm that the email address was entered correctly before contacting customer service.
Can I change or cancel an order?
Contact customer service as soon as possible with the order number and requested change. We cannot guarantee a change or cancellation after an order enters fulfillment or has shipped.
How is delivery timing confirmed?
Orders are normally dispatched according to the current shipping policy. Tracking information is provided after dispatch.
User Manual & Display Setting
Where can I find the installation guide?
Open Setup Guides and choose E100Pro or E300Pro. Use the video for the exact model and complete every safety check before the first ride.
What should I check before the first ride?
Check the handlebar, front wheel, pedals, brakes, tire pressure, battery lock, cables, and every installed fastener. Stop and contact support if a part does not fit as shown.
How do I get help with display settings?
Send customer service the exact bike model and a clear photo of the complete display screen. Settings can differ by display version.
What information helps with an error code?
Include the order number, model, serial number, exact code, when it appears, and clear photos or a short video.
Returns & Refund & Warranty
Where can I read the return terms?
Open the Returns & Refunds page for current eligibility, condition requirements, time limits, and refund information.
What should I do if the package arrives damaged?
Keep the original packaging and all parts. Photograph the carton, shipping label, bike, and damaged area, then contact customer service.
How do I request warranty support?
Send the order number, model, serial number, a description of the issue, and clear photos or video.
E-bike FAQs
What is the difference between E100Pro and E300Pro?
E100Pro uses 26 × 4-inch tires, 7-speed gearing, and front-and-rear suspension. E300Pro uses 24 × 4-inch tires, 21-speed gearing, and front suspension.
Why can real-world speed and range vary?
Rider weight, terrain, temperature, wind, tire pressure, stops, riding mode, battery condition, and local speed limits all affect real-world performance.
How should I care for the battery?
Use only the supplied or approved charger. Charge and store the battery in a dry, ventilated place away from extreme heat, cold, water, direct sunlight, and flammable materials.
Where should I find model-specific specifications?
Use the Specifications section on the exact E100Pro or E300Pro product page.
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