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EYBAIKC Bike 1-Year Warranty

All EYBAIKC bikes are covered by a one-year manufacturer warranty for the original owner against manufacturing defects. Coverage begins on the date the original owner receives the bike.

Frame: one-year warranty.
Battery: one-year warranty.

EYBAIKC will replace a component that is determined to be defective or damaged, including verified damage incurred during shipment.

This Limited Warranty Does Not Cover

  1. Defects or damage resulting from accident, abuse, misuse, abnormal use, stunt riding, racing, improper storage, exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical, or electromechanical stress.
  2. Scratches, dents, and cosmetic damage unless caused by EYBAIKC.
  3. A product with a serial number or barcode that has been removed, defaced, damaged, altered, or made illegible.
  4. Ordinary wear and tear.
  5. Damage caused by accessories, products, or peripheral equipment not supplied or approved by EYBAIKC.
  6. Damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment that differs from the assembly instructions or owner manual.
  7. Damage caused by collision, fire, flooding, windstorm, lightning, earthquake, weather exposure, theft, a blown fuse, or improper use of an electrical source.
  8. Damage caused by a charger that is not intended or appropriate for the battery, or by improper charger use.
  9. A battery whose seals are broken or show evidence of tampering.
  10. A battery used in equipment other than the bike model for which it is specified.
  11. Battery or e-bike issues arising after use of a battery that is not specified for the bike model. Protection systems may be incompatible and may damage motors, displays, or other electrical components.

How to Get Warranty Support

If a bike is damaged because of product quality or during transportation, contact eybaikc@gmail.com and provide your order number plus clear photos or video of the affected parts. After review, we may send approved replacement parts and provide installation guidance. Contact customer service as soon as you discover a problem, and do not discard parts or arrange an unauthorized repair before the claim is reviewed.

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