Refund Policy
We aim to provide every customer with the right product and a reliable shopping experience. We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To qualify for a return, the item must be in the same condition in which you received it, undamaged or unused, with labels and the original packaging.
Start a Return
Contact our customer service team at eybaikc@gmail.com within 30 days to receive approval before returning an item. If you are considering a return because of product performance, sizing, or another reason, our team can also help determine whether an exchange is a better solution.
- Within 30 days of receipt: free returns and exchanges.
- More than 30 days after receipt: a return or exchange may be accepted; the buyer is responsible for a $150 return-shipping fee per bike.
Return Packaging
Every return must be repacked in the original packaging. We may request photos showing that:
- All bike parts have been cleaned.
- The bike is fully disassembled and protected with the original foam or equivalent protective material.
- All separate parts, keys, tools, and accessories are included.
- The bike is securely packed inside the original shipping carton.
Contact us for the correct return address. Do not send an item back without approval.
Return Processing
After the return is received, refunds are normally processed within 2–3 weeks and credited to the original payment method. Your bank or card issuer may take an additional 7–10 business days to post the credit.
Damage and Problems
Inspect your order when it arrives. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate and correct the issue. For transportation damage, provide clear photos of the damaged parts and packaging. After verification, replacement parts may be sent free of charge. Parts shipped internationally generally require 7–10 business days for delivery.
Exchanges
We accept free exchanges within 30 days. For a quality-related exchange, provide relevant photos or video for verification.
- Contact us to submit the exchange request and evidence.
- Pack the bike with all original accessories in the original carton.
- We will provide approved return and carrier-pickup instructions.
- Once the return is in transit, we will arrange shipment of the replacement bike.
Refunds
We will notify you after receiving and inspecting the return and confirm whether the refund is approved. Approved refunds are automatically issued to the original payment method. Your bank or card issuer may require additional processing time.